Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 


All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 


To return an item, place the item securely in its original packaging and mail your return to the following address:

GuanAnAn London

Alliance House, 2nd Floor 29-30 High Holborn, London, United Kingdom, WC1V 6AZ


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. 

Please note once a back-ordered product is being manufactured, the order will not able to be canceled and the payment could not be refuned.


For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.          


If you have any questions concerning our return policy, please contact us at: